Frequently Asked Questions


Cannot find the plan you want?

You can also customize a plan by yourself. Credit Plan charges are calculated on a per 1,000 credits basis. User Account charges are calculated on a per user account basis.

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Can I subscribe multiple plans at the same time?

Yes, you can! You can even mix monthly plan with refill plan where the monthly plan fits your regular usage and the refill plan meets your ad-hoc demand. Every plan has it own expiry dates. Those expires sooner will be consumed first automatically.

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Discount for non-profit organizations?

We are glad to provide discounts to non-profit organizations. Contact us for more details.

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Why do you offer FREE edition?

SalesCatalysts.com offers FREE edition for 3 reasons:

  1. to help startups kick-starting their businesses
  2. to help small businesses competing against large enterprises with the minimal budget
  3. to give trial users the real operation experience with the least constraints
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What are the differences between FREE and PAID editions?

FREE and PAID editions are functionally the same. They primarily differ in the amount of data you can manipulate. FREE edition basically sets limits on the no. of records that you can store, times an advanced function you can use (e.g. Inbox Preview), no. of emails you can send and total amount of storage you can use for uploads.

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Can I upgrade at any time?

Yes, just visit your shopping cart, select the right plan and you can upgrade at any time.

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Why can’t I use a public email address to sign up?

No matter which account type you are signing up, you may finally send emails through our platform. These emails may have much higher risk being classified as spams by many mail systems as they are supposed to be originated from that public email system, not ours. You should always sign up with your own/company domain.

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Do you offer other buying models other than SaaS (Software-as-a-Service)?

We have other models for the high volume senders, tell us your needs and we will come up with the best option for you.

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What will be shown as the sender information of my emails? My details or @salescatalysts.com?

Yours! Your name and email address will be put as the sender identity of every email, not ours.

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My current mail service provider limits the amount of email I can send with my own domain within an hour, will I have the same constraint with your email marketing service?

No. All your campaign emails will be sent through our post offices (SMTP servers) and IP addresses instead of yours so you will not be bounded.

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Who will receive returned email?

Erroneous emails will be routed to our bounce management system for classification. Non-erroneous messages like email replies, vacation messages will be sent to your mailbox directly.

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Will you sell or share my database to any company?

Definitely NOT! Your database belongs to you. We do not have any right to use it for any email campaigns nor selling / sharing it to anyone, any party. We even prohibit companies from using 3rd party database on our platform.

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Can you see my data?

Yes technically, but access to your database is limited to necessity (primarily for supporting, maintenance, troubleshooting purposes) and to authorized personnel only. You can be assured that your data will be handled in a very secure way.

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How fast can you send?

Very fast. SalesCatalysts.com Email Marketing can send over 1 million emails in an hour. However, sending too fast may have negative impact on inbox rate as large email service providers may see your emails as spams. Your content hosting provider (website) may not have enough capacity to handle the surge on website visits and content display, so as your customer service team on handling enquiries. In general, you are allowed to send as fast as 10,000 emails / hour. Talk to our consultant if you need to send faster.

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When are credits deducted?

The total credits needed for a campaign are deducted when the first email / sms is being delivered. They are NOT deducted on the moment of campaign creation. Pay attention to this for a scheduled campaign.

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Will credits be refunded for unfinished campaign?

When you stop or delete a campaign, you are confirming that the campaign will no longer continue, any unsent emails will be refunded with credits immediately. A paused campaign which can be resumed at any time, however, will not be refunded.

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Can I remove the Powered by SalesCatalysts.com logo in the footer of my campaign email?

Both the FREE and PAID editions come with a dedicated edition of the Powered by SalesCatalysts.com logo in the email footer. They are compulsory, non-removable and non-changeable. They are used as tracking images to identify opens, and also as a means to indicate SalesCatalysts.com as the backend email transmitter so that people to report abuses to us directly in case they find themselves being spammed by our clients.

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